Field Service Technician

Posted 1 month ago

Worksite: Home base in Superior, WI with 75% travel in the US and Canada.

Pay: $55,000 – $70,000 / year Salary based on experience plus $100/night travel incentive separate from paid travel expenses

Duration/Usual Hours Per Week: Full-Time – 40 Hours Per Week Minimum

Minimum Requirements of Employer:

  • Minimum of 3 years experience working on hydraulic mobile heavy equipment and attachments
  • Proficient use of electrical and hydraulic schematics
  • A strong understanding of the technical diagnostic process
  • Proficient with multi-meter and hydraulic pressure gauges
  • Capable of light field welding
  • Strong interpersonal and communication skills with the ability to train others
  • Understands and enjoys serving customers/dealers and helping others succeed
  • Ability to work independently
  • Resourceful and capable of making critical decisions

Duties and Responsibilities of the Job:

  • Visit customers and dealers to help them diagnose and repair machines when they can’t do it on their own
  • Provide technical assistance for incoming service calls
  • Document issues in the Service Database
  • Coordinate with the customer for service trips
  • Follow-up with customers and other Exodus personnel as necessary regarding repair status
  • Perform technical and operator training
  • Act as the voice of the customer for machine improvement ideas and suggestions
  • Book flights, lodging and car rentals for travel
  • Maintain and submit weekly expense reports as well as company credit card account

Benefits:  Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, PTO, Paid Holidays, 401K Plan with company match

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